Frequently Asked Questions
Everything you need to know about our embroidered treasures.
How should I care for my Elizabeth Scarlett velvet pouches?
To keep your pieces looking beautiful, we recommend a gentle spot clean with a damp cloth. Avoid machine washing or tumble drying to protect the delicate hand-illustrated embroidery.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international delivery can take 7-14 business days depending on your location.
Do you offer gift wrapping services?
Yes, we offer a bespoke gift wrapping service at checkout. Your items will be beautifully wrapped in our signature tissue paper and placed inside a premium gift box with a personalized note.
What is your return policy?
We hope you love your purchase, but if not, you can return unused items in their original packaging within 30 days of receipt for a full refund. Please note that personalized items are non-returnable.
Are your products ethically sourced?
Sustainability is at our heart. We use 100% cotton fabrics, recycled polyester fillings, and work with trusted artisans who follow strict ethical manufacturing standards to ensure fair wages and safe conditions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.